FAQ

1.What is resin? 

Resin is a liquid material that, when mixed and poured, hardens into a clear, shiny surface. In our process, we carefully mix food-safe non toxin resin and pour it onto the wood in layers. Once we pour different colored resin on the wood, we add our artistic touch to create a wave design pattern. Each board is individually crafted, so every piece has a unique, non-repeatable design. Once fully cured, the resin becomes a smooth and durable finish, perfect for serving food and adding very unique beauty to the board.

2.Is the resin food-safe?

Yes! We use a high-quality, food-safe resin that is non-toxic and completely safe once fully cured. The wood side of the board is recommended for cutting, while the resin side is ideal for serving.

3.Do you use any stains or treatments on the cutting boards and trays?

No, we do not use any stains, dyes, or artificial coloring on the wood of our cutting boards and trays or cheese knifes. The color is 100% natural, coming entirely from the wood itself. The only thing we apply to our boards is cutting board butter (a blend of food-grade mineral oil and beeswax) to nourish and protect the wood.

4.Can I use boards and trays for serving, or is it just decorative?

Our boards & trays are fully functional and perfect for serving cheese, charcuterie, or appetizers. The wood side is safe for cutting, while the resin side is best for serving and displaying to preserve its beauty.

5.Does the resin get scratched?

Resin is durable but can develop minor surface scratches over time. Light scratches won’t affect functionality or the beauty of the boards, and occasional polishing with a food-safe mineral oil can help maintain its shine. To keep your board looking its best, we recommend using the wood side for cutting and reserving the resin side for serving or display. 

6.Can resin chip or get damaged when used?

No, once the resin has been poured and properly cured, it remains on the wooden surface, and won't chip or come off the wood. Although not completely scratch-proof, resin is as durable as silver, so any scratches are usually minor.
To avoid scratches, we suggest using the wood side or the back of the board for chopping. Even if scratches appear, they won’t take away from the beauty of the design.

7.How are your products crafted?

Contrary to the widespread belief that our homewares are merely dipped into resin, every piece is meticulously hand-painted. We mix our two-part resin, integrate pigments and inks, and then individually paint each piece. For a sneak peek into our creation process, check out our Instagram page @daphnewdesign!

8.How difficult is it to maintain the board?

It's very easy to maintain these beautiful boards. All you need to know is that they are hand-wash only, and when you think the wood is getting dry, we recommend you apply a small amount of mineral oil to your board.

9.Can I request a specific place and font for engraving?

Yes, absolutely! We can engrave any message or logo exactly how you want it. We’ve developed a way for you to see your personalization mock-ups live! Simply enter your desired text in the engraving box on the product page—you can even choose your font and see how it will look on the product. If you have specific placement or special requests, feel free to contact us at help@daphnew.com. We're happy to help!

10.Will the resin design look exactly like the photos?

Each piece is hand-poured, meaning no two designs are identical—just like the ocean! Your set will have a unique wave pattern, making it truly special.

11.How long does shipping take?

We ship personalized orders within two business days, and delivery time depends on your location.

12.Is gift wrapping available?

Yes! Our products come in beautiful, gift-ready packaging at no extra cost. If you’d like additional gift wrapping, please let us know at checkout.

13.Can I add a gift message?

Yes! On the product page, you can click the "Add Gift Option" and include a custom gift message, which we’ll add to your order. We don’t do anything ordinary—we believe in making every detail special. Instead of a standard slip, your gift message will be printed on a beautifully designed gift message card, adding an extra touch of elegance to your thoughtful present.

14.Can you ship directly to the recipient?

Yes! Simply enter their shipping address at checkout, and we’ll send it directly to them—no invoice included.

15.Is this a good gift for an engagement, wedding, or anniversary?

Absolutely! Our gift set is perfect for couples celebrating a special milestone, making it a unique and meaningful keepsake.

16.What is your return and exchange policy?

We take pride in our craftsmanship and want you to love your purchase. We accept returns and exchanges within 14 days if you’re not completely satisfied if the item arrives damaged, or if there is an issue with your order. Please contact us, and we’ll be happy to help.

 For more questions, reach us at help@daphnew.com or text 201-632-1758